All health and social care services in Scotland have a duty
This is a legal requirement
which means that when things go wrong and
mistakes happen, the people affected understand what
receive an apology, and that organisations learn how to improve for the
An important part of this duty is that we provide an annual report
about the duty of candour in our
services. This short report describes
how Blackburn Family Centre has operated the duty of
candour during the
time between 1st. January 2019 to 31st. December 2019. We hope you find
this report useful.
Blackburn Family Centre
Blackburn Family Centre is a charitable
organisation and limited
company governed by a Board
of Directors. The focus of the work at the Centre is to:
* Provide opportunities for children to socialise
* Provide safe, educational play for children
* Provide opportunities for mutual support and self-help among
* Provide opportunities for further education
* Enable parents to address local issues
* Enable parents to address issues relating to improvements in
* Ensure that families on low, fixed incomes have access to the
resources of the Family Centre.
1. We provide childcare for children
aged from six weeks to 12 years
are regulated by the
We offer both after school and early years care.
We provide free childcare places for participants of the Health
Programme which operates
sessions Monday – Thursday.
We also offer private care for working parent/carers or college
We are funded by West Lothian Council to provide funded places for
many incidents happened to which the duty of candour
In the last year, there has been no incident to which the duty of
candour applied. These are
where types of incident have happened which
are unintended or unexpected, and do not relate
directly to the natural
course of someone’s illness or underlying condition.
Type of unexpected or unintended
incident: - Number of times this happened:
Someone has died - 0
Someone has permanently less bodily, sensory, motor, physiologic
intellectual functions - 0.
Someone’s treatment has increased because of harm - 0.
The structure of someone’s body changes because of
harm - 0.
Someone’s life expectancy becomes shorter because of
harm - 0.
Someone’s sensory, motor or intellectual functions is impaired for
days or more - 0.
Someone experienced pain or psychological harm for 28 days or
more - 0.
A person needed health treatment in order to prevent them
dying - 0.
A person needing health treatment in order to prevent other
injuries - 0.
3. To what extent did
Blackburn Family Centre follow the duty of
Blackburn Family Centre implemented the
Duty of Candour policies and procedures to
come into effect within our
service from the 1st of April 2018. The Board of Directors and
Childcare Manager are responsible for ensuring:
* that the procedure is carried out.
* That training which is required by the regulation is undertaken.
* That training / support and supervision is provided to any
carrying out any part of the
procedure as required by the regulations.
* Reporting annually on the Duty.
4. Information about our policies and
Where something has happened that triggers the duty of candour,
staff report this to the
Childcare Manager who has responsibility for
ensuring that the duty of candour procedure is
followed. The Manager
records the incident and reports as necessary to both the Board of
Directors and The Care Inspectorate. When an incident has
Manager and staff
set up a learning review. This allows everyone
involved to review what happened and identifies
changes for the future.
All new staff learn about the duty of candour at their
know that serious mistakes
can be distressing for staff as well as
people who use care and their families. We have
occupational support in
place through our HR Peninsula Business Services for our staff if they
have been affected by a duty of candour incident.
Where parents or children are affected by the duty of
candour, we have
arrangements in place
to provide welfare support as necessary.
5. What has changed as
All staff were made aware of the on-line training for duty of
and awareness was raised.
All childcare staff were provided with the opportunity to attend a
paediatric first aid training course.
6. Other information
This is the first year of the duty of candour being in operation
has been a learning experience
for our Centre. It has helped us to
remember that people who use care have the right to know when
badly, as well as when they go well.
As required, we have submitted this report to the Care
in the spirit of openness we
have also placed it on our website and
shared it with our families too.
If you would like more
information about Blackburn Family Centre please
contact us using
© All rights
reserved. Blackburn Family Centre.